Privacy Policy
This Privacy Policy describes how Transmara Coffee collects, uses, and otherwise processes personal data.
We take your privacy very seriously and make an effort to take into account our data governance procedures in order to abide by relevant privacy and data protection regulations.
This Privacy Policy is intended to inform you in the clearest way possible how we gather, define, and use personal data that you provide to us when using our website, mobile application, and third parties providing services on our behalf or when relying on our services.
We do so to honour and uphold your confidence. As part of our dedication to upholding your confidence, we want you to understand how we use your information to deliver and enhance our goods, services, marketing, and interactions with you.
We appreciate you taking the time to read and understand our policies about data and privacy.
1. How We Collect and Process Information
This Privacy Policy covers personal information collected through:
- Your use of our website, https://transmaracoffee.com/, including when you place orders, sign up for services, engage with our social media platforms, or use our website in any other way.
- Information collected from our agroforestry program on coffee seeding propagation and distribution.
2. Data We Gather
We may gather the following types of data when you visit and use Transmara Coffee services:
- Identifiers (person or company): first and last name, phone number, address book details, email address, postal address, IP address, and the day and month of your birthday.
- Demographic information: age range and gender.
- Financial information: payment information such as credit card and debit card details if you make purchases.
- Commercial information: for larger purchases we may require more information relating to financial commitment on bulk buying, whether personal or commercial.
- General geolocation information: approximate location of your device, including information derived from a browser or device IP address. Processing is guided by the Data Protection Act, No. 24 of 2019 and its accompanying rules.
- Account login details: account login details together with passwords that grant access to accounts.
3. How Your Data Is Used
We use your information for legitimate business objectives, to complete our obligations under the law, and to fulfil our contract with you.
(A) To Provide Our Services
- Process or complete orders and transactions.
- Maintain and service accounts.
- Support and enhance loyalty programs, including delivering gift cards and personalised messages.
- Debug to find and fix errors affecting current functionality.
- Enable the operation of our websites and mobile applications and process payments.
(B) Research, Development, and Service Improvement
- Uphold, enhance, and evaluate our websites, mobile apps, advertisements, and the goods and services we provide.
- Help guarantee the security and integrity of Transmara Coffee services, including identifying, stopping, or investigating fraud or suspicious conduct.
(C) To Maintain Communication With You
- Provide customised promotions, content, and special offers.
- Discuss orders, purchases, refunds, services, accounts, programs, products, events, and other promotional goals.
- Give notice of product recalls and crucial product safety information.
(D) Legal Obligation
We may use personal data in connection with legal processes or to comply with legal, governmental, or regulatory requirements such as tax returns, accounting and financial reporting, social security requirements, and public health rules.
Our legitimate business interests include handling payments, processing purchases, and collecting and researching how clients use our goods and services. This also includes adherence to mandatory legal obligations such as tax and financial reporting requirements under the Proceeds of Crime and Anti-Money Laundering Act, No. 9 of 2009, as updated periodically.
(E) For Advertisement
Your information may be used so that you can receive tailored advertisements.
Cookies are used to monitor your interactions and activities when you visit our website. You can choose your browser settings to accept all cookies, reject all cookies, allow a certain number of cookies, or notify you when a cookie is being sent. If you reject cookies, you might not be able to use all website features.
4. How Long We Keep Your Personal Data
We keep your personal information for as long as necessary to carry out the tasks outlined in this Privacy Policy, unless you are informed otherwise or a longer period is permitted or required by law. We may also retain personal data where legitimately required to fulfil legal duties, comply with regulatory requirements, settle disputes or litigation, enforce this Privacy Policy, or prevent fraud and abuse.
5. How We Keep Your Information Safe
We have implemented organisational, technical, and security measures to help guarantee the integrity, availability, and confidentiality of your personal data. These include encryption techniques, physical and IT access controls, usage controls, and confidentiality obligations.
We routinely assess and test the effectiveness of these protections. However, no method of electronic storage or transmission over the internet is completely safe, and we cannot guarantee complete security.
In the event of a data breach, we have protocols in place to handle any suspected breach of personal data. If required by law, we will notify you and any relevant regulator within the applicable time frames.
6. Cookies
Cookies are used by our website to differentiate you from other users and to enhance your browsing experience. Our systems use cookies where necessary to ensure effective functioning and service, unless you have changed your browser settings to prevent cookies.
Some website features may not function as expected if cookies are disabled. Most cookies on our website are analytical and functional. Analytical cookies help us monitor and understand user interests through anonymous demographic information. Functional cookies relate to how our websites work and help us provide better online services.
7. Your Privacy Rights
You have rights under data protection laws regarding your personal data, subject to contractual and legal restrictions.
- Right to know that we are gathering personal information about you.
- Right to see the personal information we have on you and to ask how we handle it.
- Right to ask that any inaccurate or incomplete personal data be corrected.
- Right to ask that your personal data be deleted, noting that we may retain it where required by law or for legitimate essential reasons.
- Right to object to processing based on your consent and to withdraw that consent, without affecting processing already carried out before withdrawal.
- We may not be able to offer specific goods or services if you withdraw your consent.
- Right to request restricted processing of your personal data, subject to legal duties that may require us to continue processing.
You may contact us at privacy@transmaracoffee.com at any time to review or modify the information on your account.
If we have a valid or legal basis to do so, we may continue to process your data where that basis overrides your privacy rights and interests.
How To Contact Us About This Policy
If you have any questions about this Privacy Policy, please contact us using the details below:
- Full name: Transmara Coffee
- Email address: privacy@transmaracoffee.com
- Telephone number: +254 722 888 692